Hiring someone to answer your phones? Call this one first.
SERVALO is an AI receptionist built for HVAC. It picks up nights, weekends and the second line, asks about the system, and books the job on your calendar. Call it like a homeowner whose system just quit and see if it books you.
A homeowner with a dead system doesn’t leave a message
They call the next shop on the list, and the shop that picks up gets the job. A missed call leaves no mark, so you never see what it cost. Hiring takes weeks, and even a great hire goes home at five.
Next to a hire
About $3,170 a month in pay
The US median is $18.27 an hour (BLS, May 2025), before payroll taxes and benefits. One full-time hire covers 40 of the week’s 168 hours, and one call at a time.
$350 a tech a month
Nights and weekends included. A 3-tech shop pays $1,050 a month. Plus a one-time $499 setup, done with you. Dispatchers and office staff are free.
What happens when it picks up
The questions your best CSR asks
Your shop’s name first, and that it’s an AI assistant. Then the caller’s name, whether it’s urgent, the address, heating or cooling, and a time that works. Details for the tech come after the job is booked.
The job lands on your calendar
Not a message for you to call back. A booking, on your board, with the notes your tech needs. Anything it isn’t sure of comes to your office as a hold, flagged, never guessed.
A gas smell goes to you, right away
Safety calls are handled by fixed code, not the AI’s judgment. The caller gets the official guidance word for word and your team is alerted at once.
It books the job, then picks the tech
Once the call is booked, the board suggests the right tech by skill, zone and drive time, and shows you why. Office users are free, so the person you already have runs the board instead of living on the phone.
Good. Keep it for the hours they’re gone.
You can run it after hours only, or just on the calls nobody gets to. Your person takes the calls that need a person. SERVALO takes nights, lunch, Sundays and the second line.
What owners ask us
Does it sound like a robot?
Call (833) 411-2752 and decide for yourself. Pretend your system just quit and try to book a visit. It takes about a minute.
What if a caller wants a real person?
It transfers them to your number. If nobody picks up, it becomes an urgent alert to your team instead of an apology to the caller.
Is there a contract? Do I keep my number?
Month to month. Your phone number stays yours, and leaving is just turning off the forward.
How long until it’s answering my phone?
Your line goes live in 1 to 2 days. We load your shop in, test it, and run practice calls first. Most of it is on us: you'll spend about 30 minutes on a call with us.
Hear it before you post the job.
One call to the demo line tells you more than this page can. When you’re ready, we set it up with you. Questions first? Ask us here.